Frequently Asked Questions
COUPON INFORMATION
You can only order a coupon once during a specified period of time. This period of time is at brands’ discretion.
It usually takes 5-7 business days to receive the coupons by mail, depending on Canada Post and their delivery schedule for your area. Please note while we make every effort to ensure address accuracy and fulfillment into the postal service, we are not responsible for lost, late, misdirected, or damaged mail.
Yes, you can print as many coupons as you like as long as you don’t request the same coupon more often than permitted (at brands’ discretion).
Each coupon is available only once per household. If there is more than one coupon listed for a single product, you may print one of each coupon.
The coupons are available to use at all grocery stores and pharmacies in Canada, with some exceptions.
There are no costs associated in ordering coupons; the coupons are free. All you have to do is register and select the coupons you wish to print or to receive in your mailbox.
If you can’t see any coupons, you will need to have JavaScript enabled in your browser. This issue can be resolved by using the steps that apply to your browser on the following Google support link: https://www.google.com/adsense/support/bin/answer.py?hlrm=fr&answer=12654
At Brands' Discretion refer to restrictions made by the brand in question that won't allow members to order another one of their coupons within a certain period of time, whether it's the same coupon or a different coupon.
PROFILE INFORMATION
All your information can be updated via your profile page.
If you would like to change your email address you would have to register a new account with the new address. To register a new account please click here: http://www.websaver.ca/en_ca/registration/
If you would like your previous email address to be removed from our list please click here:http://www.websaver.ca/en_ca/unsubscribe/
If you would like to change your password you will need to sign into your account to modify your profile. After signing in, on the top right corner of the home page, you will see the 'Modify Profile' button. After clicking here, in 'Edit your Profile' at the bottom it will ask you if you want to change your password - at this point you may modify your password.
If you have forgotten your password please click here: http://www.websaver.ca/en_ca/forgotpassword/.
Please enter the email address you used when you registered at webSaver.ca and we will send your password to that address.
Please enter the email address you used when you registered at webSaver.ca and we will send your password to that address.
CONTACT INFORMATION
Please click on the "Contact Us" link located at the bottom of each page and send us a message. We take feedback from our user community very seriously, and well take the time to see whether we can answer your request.
Please click on the "Contact Us" link located at the bottom of each page and we will be pleased to pass on your comments to the appropriate person. We value your comments tremendously both the good and the bad and well be sure to take them into account as we work to give you the best webSaver.ca experience possible.
VIP Club Coupons – Mail coupons
The webSaver.ca coupons from this site are valid only in Canada.
Please notify webSaver.ca Team in our contact us form and we’ll check on the status of your order.
Rewards
Yes, you must be a webSaver.ca registered member AND also complete your Survey Profile
Become a member of webSaver.ca, Login, Click Surveys, Complete your profile, Start Earning!
Cash back rewards at this time can only be done via PayPal. PayPal is a secure and easy to use system. Sign up at www.Paypal.ca
Please allow up to 1 Business Day to receive your ZEBRA CODE
Yes, the codes have an expiration date. In the email you receive with the code it lists when the code needs to be used by
All redemptions are final. there are no changes, exchanges or returns once a reward is requested
Surveys are put together by research marketers, if your profile or answers do not fit at any time during the survey, the survey may end. No points will be earned.
This means you attempted to complete a survey but were not a match based on your responses. A screen out reward of 50 points will be issued when applicable
Some surveys and offers take some time for points to be awarded. If you feel there was a problem, please click "transactions" on the survey page and click the survey in question and then click "report a problem"
On the survey page, click "Transactions", click the survey in question, and click "report a problem".
Peanut Labs is our survey partner. They are a large and well recognized and trusted research firm. www.Peanutlabs.com
Please allow up to 7 business days to receive your PayPal payment
Digital Coupons
No, digital coupons must be accessed via webSaver.ca with your login and activated and redeemed in store at participating retailers
Digital Coupons can be used at any of the participating retailers. We are constantly working to add new retailers to the network.
Email us at contactus@webSaver.ca and let us know the name and location of the retailer and we will contact them
Each brand sets the number of coupons available for cliping/redeeming. You will see a “+” button when there is more than 1 coupon available for clipping/redeeming. You will show the cashier each redeemed coupon for each product you are purchasing, even if you are buying 2 of the same product, you will show 2 activated digital coupons
We’re sorry if this happened to you. Please email us at contactus@webSaver.ca and we’ll fix it for you for next time
Stacking is not allowed. Only ONE coupon, digital or paper, may be used for the purchase of a product
webSaver.ca digital coupons requires a connection to our main coupon server to activate coupons, as such a data or wifi connection is required to use webSaver.ca Digital Coupons
Each brand has sets their own rules for how long after you can gain access to the coupon
At this time, webSaver.ca Digital Coupons are for in-store use only
Each retailer will have their own rules where in-store you can redeem digital coupons.
Brands set the amount of coupons available for redemption. When the allotted coupon redemption amount is reached, the Digital Coupon will no longer be available for redemption. You may no longer see it in your cart or it may show up as “sold out”
Since this is new, we ask for your patience. Please advise the cashier to speak to their manager to show them how to accept your webSaver.ca digital coupon. You can also email us at contactus@webSaver.ca
We make new Digital Coupons available whenever a brand partner releases a new coupon. At this time we do not have a set date or schedule, but we highly recommend that you ensure webSaver.ca emails are marked as “safe” in your email and that you check the Digital Coupons page regularly. Don’t worry, we’ll also make an announcement when we have new coupons too.
Your current and regular webSaver.ca password and login will give you access
You can clip Digital Coupons on virtually any desktop, laptop, tablet or smartphone that we support. However, in order to redeem Digital Coupons in-store, you must have a mobile device
In some cases, for added security, you may be asked to verify your account by entering your mobile number to receive and enter a security PIN number
