Frequently Asked Questions
COUPON INFORMATION
You can only order a coupon once during a specified period of time. This period of time is at brands’ discretion.
It usually takes 5-7 business days to receive the coupons by mail, depending on Canada Post and their delivery schedule for your area. Please note while we make every effort to ensure address accuracy and fulfillment into the postal service, we are not responsible for lost, late, misdirected, or damaged mail.
Yes, you can print as many coupons as you like as long as you don’t request the same coupon more often than permitted (at brands’ discretion).
Each coupon is available only once per household. If there is more than one coupon listed for a single product, you may print one of each coupon.
The coupons are available to use at all grocery stores and pharmacies in Canada, with some exceptions.
There are no costs associated in ordering coupons; the coupons are free. All you have to do is register and select the coupons you wish to print or to receive in your mailbox.
If you can’t see any coupons, you will need to have JavaScript enabled in your browser. This issue can be resolved by using the steps that apply to your browser on the following Google support link: https://www.google.com/adsense/support/bin/answer.py?hlrm=fr&answer=12654
At Brands' Discretion refer to restrictions made by the brand in question that won't allow members to order another one of their coupons within a certain period of time, whether it's the same coupon or a different coupon.
PROFILE INFORMATION
All your information can be updated via your profile page.
If you would like to change your email address you would have to register a new account with the new address. To register a new account please click here: http://www.websaver.ca/en_ca/registration/
If you would like your previous email address to be removed from our list please click here:http://www.websaver.ca/en_ca/unsubscribe/
If you would like to change your password you will need to sign into your account to modify your profile. After signing in, on the top right corner of the home page, you will see the 'Modify Profile' button. After clicking here, in 'Edit your Profile' at the bottom it will ask you if you want to change your password - at this point you may modify your password.
If you have forgotten your password please click here: http://www.websaver.ca/en_ca/forgotpassword/.
Please enter the email address you used when you registered at webSaver.ca and we will send your password to that address.
Please enter the email address you used when you registered at webSaver.ca and we will send your password to that address.
CONTACT INFORMATION
Please click on the "Contact Us" link located at the bottom of each page and send us a message. We take feedback from our user community very seriously, and well take the time to see whether we can answer your request.
Please click on the "Contact Us" link located at the bottom of each page and we will be pleased to pass on your comments to the appropriate person. We value your comments tremendously both the good and the bad and well be sure to take them into account as we work to give you the best webSaver.ca experience possible.
Digital Coupons
No, digital coupons must be accessed via webSaver.ca with your login and activated and redeemed in store at participating retailers
Digital Coupons can be used at any of the participating retailers. We are constantly working to add new retailers to the network.
Email us at contactus@webSaver.ca and let us know the name and location of the retailer and we will contact them
Each brand sets the number of coupons available for cliping/redeeming. You will see a “+” button when there is more than 1 coupon available for clipping/redeeming. You will show the cashier each redeemed coupon for each product you are purchasing, even if you are buying 2 of the same product, you will show 2 activated digital coupons
We’re sorry if this happened to you. Please email us at contactus@webSaver.ca and we’ll fix it for you for next time
Stacking is not allowed. Only ONE coupon, digital or paper, may be used for the purchase of a product
webSaver.ca digital coupons requires a connection to our main coupon server to activate coupons, as such a data or wifi connection is required to use webSaver.ca Digital Coupons
Each brand has sets their own rules for how long after you can gain access to the coupon
At this time, webSaver.ca Digital Coupons are for in-store use only
Each retailer will have their own rules where in-store you can redeem digital coupons.
Brands set the amount of coupons available for redemption. When the allotted coupon redemption amount is reached, the Digital Coupon will no longer be available for redemption. You may no longer see it in your cart or it may show up as “sold out”
Since this is new, we ask for your patience. Please advise the cashier to speak to their manager to show them how to accept your webSaver.ca digital coupon. You can also email us at contactus@webSaver.ca
We make new Digital Coupons available whenever a brand partner releases a new coupon. At this time we do not have a set date or schedule, but we highly recommend that you ensure webSaver.ca emails are marked as “safe” in your email and that you check the Digital Coupons page regularly. Don’t worry, we’ll also make an announcement when we have new coupons too.
Your current and regular webSaver.ca password and login will give you access
You can clip Digital Coupons on virtually any desktop, laptop, tablet or smartphone that we support. However, in order to redeem Digital Coupons in-store, you must have a mobile device
In some cases, for added security, you may be asked to verify your account by entering your mobile number to receive and enter a security PIN number
CASHBACK
Our CashBack solution is available at the following Canadian retailers: Walmart, Jean Coutu, Loblaws, Provigo, Maxi, No Frills, Real Canadian Super Store, Atlantic Super Store, Independent Grocer, and Rexall. We are looking to add more stores where receipts are clear and your experience using our system will be great.
After you load offers to your webSaver.ca wallet, you will be asked to select the offers you wish to redeem to earn CashBack. Once you complete this step, you will be asked to take a picture of your receipt. You may be asked to give access to your camera to do so. Take a picture as clearly as possible of your receipt and the items you purchased. Capturing the items is the most important part. If you feel good with your picture , press “ Finish”. If not “Cancel” and try again. Remember, if you can not read your picture, we will not be able to either.
Within a minute our system will automatically validate your offers and let you know how much you have earned.
At this time, upload is to be done from a mobile device.
There are a few reasons why this could be happening and the system should indicate why,
Here are a few common reasons:
Here are a few common reasons:
- Wrong retailer - please ensure that the receipt uploaded is from the same retailer you have chosen as your retailer wallet.
- UPC Invalid - Manufacturers provide us with a list of acceptable UPC’s. If your UPC on your receipt does not match what we have been provided, you will see the UPC Invalid message. Please send us your UPC and we will see if it can be added.
- Already Claimed - you have already claimed this offer to the maximum number of times allowed.
Offers are available for a set period , often 30 days. It is possible the offer is no longer available or your receipt does not match the valid period.
Most offers are available at all retailers. You can load it to your wallet to multiple retailers but once you claim it once, you will not be able to claim it at another retailer.
Manufacturers provide us with a list of acceptable UPC’s. If your UPC on your receipt does not match what we have been provided, you will see the UPC Invalid message. Please send us your UPC and we will see if it can be added.
If you feel confident you bought the right product contact us and we will help solve the issue.
If you feel confident you bought the right product contact us and we will help solve the issue.
Account Linking
By entering your user name and password for your retailer or loyalty account.
Normally you will receive confirmation within five minutes that your account is linked. On your profile page , you will also see which accounts you have linked.
If you have tried to link your account a couple of times and it is not working, we are always happy to help. Contact us.
Much like Digital coupons or Cashback, you need to add offers to your wallet. Choose your linked retailer and we will take care of the rest. If you purchase those offers, we will add money to your account weekly. We will notify you every Tuesday when money has been added from the previous week.
Offers are available for a set period, often 30 days. It is possible the offer is no longer available.
Right now we are accepting offers from the following retailers: Loblaws, Maxi, No Frills, Provigo, Atlantic Super Store, Independent, Real Canadian SuperStore, Zehrs, and Valu-Mart. Please note we can not accept Shoppers Drug Mart or Pharmaprix for now.
Getting Paid
We currently offer two ways to get paid. If you accumulate $10 in your account, we can send the money through Interac and a simple bank e-transfer. The banks charge us fees for this so we can only sustain this option at $10.
The other way is PayPal. If you do not have a PayPal account, do not worry. You will receive clear instructions by email once you have earned money.
If you do have a PayPal account you will be prompted to enter your PayPal email in your profile, so that money will be placed directly into your account.
In PayPal, you can transfer money to yourself or click on the Send/Request tab to send the money in other ways.
This seems to vary from person to person but the most common amount seems to be $15.00.
You accumulate a minimum of $10.00 in your webSaver.ca account. We need to have that minimum to cover the bank fees. ( there will be no fees for you)
You will be emailed instructions on how to add the money to the bank account of your choice. This is exactly like receiving an e-transfer from a friend
